Shipping

Please allow up to 3 working days for your order to be shipped. Your package will be shipped via US Postal Service and you will receive a tracking number when it is shipped. Twisty Beads is not responsible for any external shipping delays.

Shipping to USA | Canada | UK | Australia | New Zealand and other countries

Shipping Fees – Flat rate Per Order:

  • USA $3.49
  • Canada $5.50
  • All other Countries $6.95

If you enter a valid email address when placing your order, you will be emailed tracking information for your package from USPS once your order has shipped.  It takes from 3 to 5 days (within the USA) for your package to arrive from the shipment date. Outside the USA may take several weeks.

Twisty Beads is not responsible for incorrect addresses or extra charges that may occur from changing an address once it has already shipped. If you provided an incorrect address at checkout or request an address change once your order has shipped, you will be responsible for any additional charges that may occur.

Return Policy

Returns for refund accepted within 30 days of purchase.

Please contact me before returning any items.

Unless there is a problem with your items, shipping and handling fees are NOT refundable and you are responsible for return shipping cost.

When returning the item, please make sure to include:

  • Your name
  • Purchase date
  • PayPal Transaction#

IMPORTANT NOTE :
All returned products must be in their original condition. I will issue a credit to your PayPal account or Credit Card after I receive the returned items.

Warranty

If you receive a damaged item, or if an item becomes damaged within 90 days of purchase, please Contact me via my Contact Page or email sales@twistybeads.com.